Introduction To Blogging - How To Build Customer Relationships

The term blog comes from the word iweblog. Blogsto offer informative content without hard-selling your
have been around for approximately 6 years in theirproducts and services. (But there is one blog,
current form - as a digital journal maintained by oneWoot.com, which exists solely to sell a new product
or more authors. The blogosphere is the portion ofevery day.)
the Internet where the websites are blogs. AnyoneIf you do publish a "business" blog, offer tips relevant
who blogs (writes blog entries) is referred to as ato your business and its industry. Build trusting
blogger.relationships. For example, if you selling antique
Part of the charm of a blog is that the writing voicefurniture to consumers, offer useful do-it-yourself tips
is very personal, one-on-one. This is much moreon refinishing, hints on how to save money by
palatable to readers, making it easier for them tobargaining, materials to use for fix-it projects, and so
trust the writer. Research shows that the moston. Show the reader that you are interested in their
popular blogs also have a photo of the writer, even ifwell-being and finances, not just your bottom-line
the blog ultimately exists for promoting the servicessales.
or products of a business. This also builds trust, andOn the other hand, if your business caters to
would seem out of place on a regular website, unlesswholesale furniture buyers for chain or department
it was a regular column - and thus similar to a blogstores, your blog content will have to be different.
anyway.Such buyers are not interested in the same
Another advantage that a blog has over a regularinformation as the average antique buyer. Target
website is that Search Engines currently love indexingyour blog content appropriately.
them, since the content is typically updated veryYou can also add advertising to your site, which
regularly. In fact, successful bloggers say that youshould be relevant to your blogging topics. Many of
must write and post blog entries at least daily, if notthe ad networks provide "contextual" ads by
multiple times daily, if you want your blog to rankscanning your blog (or website) and checking for
high in the Search Engines and blog directories forkeywords. The delivered ads will be thus be relevant.
relevant keywords.While some people view ads as an annoyance, there
An ongoing experiment of mine shows that my blogsare others who are searching for information. They
get indexed by the Search Engines more frequentlymay find your website via a Search Engine, but they
than my regular websites. If you have both amay still be looking for additional information, or even
website and a blog, you can then use the relativeproduct-specific information. The intent of contextual
popularity of your blog to advertise your website,advertising is to provide links to sites with such
thus drawing traffic.information. And you get rewarded for (legitimate)
Another use for a blog is to develop Google PRclicks on ad links.
(Page Rank) for your main site. If you write and postThe truth is, there are millions of blogs out there, and
quality content to your blog frequently, you willblogging services report that number is growing
eventually draw links from other arwebsites andrapidly on a daily basis. Carve out a niche relevant to
blogs. This in turn helps increase your blog's PR - ayour business. Exercise the leverage that Search
relative measure of popularity - which helps yourEngines give to blogs. Post surveys and comment
visibility in the Google SERPs (Search Engine Resultsboxes so that readers can interact with you. In other
Pages). Similarly, if your blog links back to your mainwords, build a relationship with readers. It takes time
site, the site's PR will eventually increase as well.and effort to develop regular traffic to your blog,
On the issue of using a blog to promote yourand quality content and frequency is the key.
business, you have to tread carefully. Your blog has